Terms and Conditions

1. Scope

These General Terms and Conditions apply to orders placed via the Steezlab online shop. Mandatory statutory consumer rights in the customer's country of residence remain unaffected.

2. Contracting Party

The contract is concluded with the legal operator of Steezlab. The seller's full contact details and address are provided in the shop.

3. Conclusion of Contract

By completing the order process, the customer places a binding order. The contract is concluded upon confirmation or acceptance of the order by Steezlab.

4. Products

Steezlab strives to display the offered products as accurately as possible.

Slight colour or display variations may occur, particularly due to screen settings as well as printing and production processes, provided that the agreed essential characteristics of the product are not affected thereby.

5. Prices and Payment

The prices and payment methods displayed in the shop and at checkout apply.

Taxes are handled according to the information displayed at checkout.

Any customs duties or import fees are governed by the shipping policy.

6. Production and Cancellation

An order can be cancelled upon request, as long as production has not yet started.

After production has begun, voluntary cancellation is no longer possible. Statutory rights of withdrawal remain unaffected.

7. Shipping

Steezlab offers free worldwide standard shipping with no minimum order value.

Further information on delivery times, tracking, as well as customs and import fees can be found in the shipping policy.

8. Right of Withdrawal and Returns

Where a statutory right of withdrawal exists, a withdrawal period of 14 days generally applies, particularly for consumers in the EU and EEA.

Details on returns, return costs, refunds, and statutory exceptions are described in the return and refund policy.

9. Defects and Incorrect Deliveries

In the event of confirmed defective or incorrectly delivered goods, Steezlab primarily offers a free replacement.

Mandatory statutory warranty, repair, reduction, withdrawal, and refund rights remain unaffected.

10. Liability

Limitations of liability apply only to the extent permitted by law.

Liability for intent, gross negligence, personal injury, as well as other mandatory statutory claims is not excluded.

11. Applicable Law

To the extent permitted by law, Swiss law applies.

Mandatory consumer protection provisions of the state in which a consumer has their habitual residence remain unaffected.

12. Contact

For questions about an order or these terms and conditions, Steezlab can be reached using the contact details provided in the shop.